Returns Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unworn, unwashed and unused and in the same condition that you received it. It must also be in the original packaging with tags and labels attached. Please choose the size and design carefully and refer to our size chart or contact us at info@lambdesign.com.au for any assistance.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lambdesign.com.au.

Sale items (if applicable)

Only full priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We are happy to exchange items if they are the wrong size, style, or defective or damaged. If you need to exchange it for the same item or something different, please send us an email at info@lambdesign.com.au 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.